PLEASE READ CAREFULLY

Please be sure to read ALL policies regarding Giselle's Kreations, we are not responsible if you miss detailed information that's provided throughout our site. 

All information will be provided for you in this section, to answer any of your questions/concerns. Need help or don't see what you looking for ? Email us at gisellekreations@gmail.com

Process for Ordering: When you enter your design details please be sure to be detailed oriented when you include name/age (optional), size, color scheme, theme, wording, and any pictures you want included. If your indecisive leave the designing up to us to create for you, but please fill in the required sections to your best ability and to proceed with your order. Once we are finish with your design, we'll create a mock-up and send it to you via email or info you've provided. Orders will not be processed until mock-up is approved. Each order comes with 1 Revision for minor changes, if wanting a new design it will be required an additional fee.

Additional Pictures: To send additional pictures please email us. Please DO NOT submit screenshots, cropped images, images with filters, collages, or low resolutions.  

Digital/Printed: Digital products will be sent by information provided (design only). Printed will be provided through shipping or local pickup. 

Shipping/Returns: Items are handmade to order. Therefore we ship based on the date needed, NOT the date of the event. So, please be sure to provide the correct date. We try our best to accommodate your order in a timely manner. ALL SALES ARE FINAL, no refunds or returns will be allowed. 

Local Pickup: When you select this option, make sure you stay within or nearby the area, you will have 7 business days to pickup order. If order is NOT picked up after 7 day period, there will be an additional fee added on top of remaining balance. 

Rush Order: We always do our best to work with your schedule and get your order ready when needed. For large orders, we ask that you place your order at least two weeks in advance, if needed less than the two weeks please contact us before placing order. FEES do apply to all rush orders, depending on what you are purchasing prices may vary.